AGB

Terms of Service

Last Updated: June 2026

Welcome to Nelena Fashion. By accessing and using our website, you agree to be bound by these Terms of Service. Please read them carefully before placing an order.

1. General Information

Nelena Fashion offers handmade bags, jewelry, clothing, and accessories for sale through this website.

We reserve the right to update, modify, or replace any part of these Terms of Service at any time.

2. Products and Pricing

We strive to ensure that all product descriptions, images, and prices are accurate. Because many of our products are handmade, slight variations in color, size, pattern, or design may occur.

All prices are listed in EUR (€).

3. Orders

By placing an order, you confirm that all information provided is accurate and complete.

We reserve the right to refuse or cancel any order for any reason, including product availability, pricing errors, or suspected fraud.

4. Payment

Payment must be received in full before an order is processed and shipped.

We accept payment methods made available through our Shopify checkout.

5. Shipping

Orders are processed within the timeframes stated on our website.

Delivery times are estimates and may vary depending on destination, customs procedures, and shipping carriers.

Nelena Fashion is not responsible for delays caused by shipping providers or circumstances beyond our control.

6. Returns and Refunds

Returns are accepted only for clothing items within 15 days of delivery, provided that:

- The item is unworn, unused, and in its original condition.
- All tags are attached.
- The item is returned in its original packaging.

Due to the handmade nature of our products, all handmade bags and jewelry are non-returnable, non-refundable, and cannot be exchanged.

Customers are responsible for return shipping costs unless an item arrives damaged or incorrect.

7. Intellectual Property

All content on this website, including images, logos, product descriptions, and designs, is the property of Nelena Fashion and may not be copied, reproduced, or used without written permission.

8. Limitation of Liability

Nelena Fashion shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or website.

Our total liability shall not exceed the amount paid for the purchased product.

9. Privacy

Your use of this website is also governed by our Privacy Policy.

10. Contact Information

For questions regarding these Terms of Service, please contact:

Nelena Fashion
Email: nelenastudio8@gmail.com

11. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of Germany.